Blog

What you learn when you practice.

Insights from the field, professional updates, and what the research says about training and readiness.

Coming soon

What is the difference between training and readiness

Not everyone who has completed training is ready for a conversation. Research explains why.

Coming soon

The Three Most Common Mistakes When Speaking with Someone Who Is Withdrawn

"Everything is fine" is not a statement. It is a question.

Coming soon

How a Manager Can Tell if the Team Is Ready for Sensitive Conversations

Most managers check the wrong things. Three metrics that actually work.

QPR, MI, and C-SSRS - What Is the Difference and Why It Matters

Three methodologies, three different questions. And why you need all three.

The Invisible Gatekeepers - Conversations with Students in Boarding Schools

The instructors are there at night, in the morning, in the between. And why they don't receive training suitable for that.

What is a real-time reactive character

The difference between practicing with a script versus practicing with someone who responds.