For professionals
A teacher does not speak like a social worker. A social worker does not speak like a commander. In-Touch adapts the conversation, the character, and the feedback to your field of practice.
How the adaptation works
The same conversation can take place anywhere. The way of handling it is never the same.
In-Touch does not take a generic scenario and swap out a few words. The contextual adaptation engine builds the simulation around the professional, human, and organizational reality in which the user operates.
The language, procedures, culture, authority relations, and norms that define how a conversation is conducted within the organization.
The character acts out of an emotional state, level of trust, resistance patterns, background, and context that influence how the conversation develops.
The practice is tailored to what the user is required to identify, say, and do. And to what is not within the scope of their role.
The scenario, character responses, and operating rules rely on defined methodologies, procedures, and professional boundaries.
The feedback examines how the user read the situation, built trust, handled resistance, and made decisions. And translates the performance into the next step in learning.
Not the same simulation in other clothing. Dealing built from within the world where it occurs.
Core areas
Teachers, counselors, educators, and managers.
Practicing conversations with students around distress, withdrawal, violence, and risk.
For example: A conversation with a student who shuts down after a violence incident in the classroom.The scenarios, characters, and feedback metrics are developed in collaboration with the In-Touch clinical team and undergo professional review before going into the field.
Social workers, therapists, and community professionals.
Practicing conversations with residents, families, and youth around loneliness, pressure, and risk.
For example: A conversation with an isolated youth who refuses to accept help.The scenarios, characters, and feedback metrics are developed in collaboration with the In-Touch clinical team and undergo professional review before going into the field.
Doctors, nurses, rehabilitation workers, and therapists.
Practicing sensitive communication in a medical environment, delivering bad news, and supporting families under pressure.
For example: Delivering difficult news to a family member in the department.The scenarios, characters, and feedback metrics are developed in collaboration with the In-Touch clinical team and undergo professional review before going into the field.
Officers, instructors, national service volunteers, and community security personnel.
Practicing conversations after sensitive incidents, distress identification, de-escalation, and community conversations. National service volunteers can also practice as those managing conversations in the community where they serve.
For example: A conversation with a soldier after a complex operational incident.The scenarios, characters, and feedback metrics are developed in collaboration with the In-Touch clinical team and undergo professional review before going into the field.
Additional settings
Managers, HR professionals, and counselors.
Conversations around burnout, conflict, and decreased performance.
For example: A conversation with an employee showing unusual signs of burnout.The scenarios, characters, and feedback metrics are developed in collaboration with the In-Touch clinical team and undergo professional review before going into the field.
Counselors and educational staff in residential youth settings.
Conversations with students around loneliness, withdrawal, and emotional difficulties.
For example: A conversation with a student who shuts down after a fight with friends in a residential education setting.The scenarios, characters, and feedback metrics are developed in collaboration with the In-Touch clinical team and undergo professional review before going into the field.
Counselors, lecturers, and dean's staff.
Conversations with students around academic pressure, distress, and loneliness.
For example: A conversation with a student who approached a counselor after failing exams.The scenarios, characters, and feedback metrics are developed in collaboration with the In-Touch clinical team and undergo professional review before going into the field.
The scenarios were developed and tested in collaboration with consultants and professionals from academia.
Every field requires preliminary work before one scenario is written. The process includes:
Role and situation mapping: which conversations happen in the field, who conducts them, and in what context.
Collecting knowledge and procedures: Professional knowledge, organizational procedures, and the language of the field become the basis for the scenario.
Building the character: The character is defined based on situation, background, and behavior real to the field.
Defining responses: What counts as a good response, what is dangerous, and what is harmful, according to clinical methodology.
Professional review: The In-Touch clinical team reviews every scenario before it is released for use.
Constant improvement: feedback from the field and from actual use integrates back into scenarios and metrics.
This is why the scenarios feel familiar from the field. And not like a generic exercise.
In-Touch can work with broad scenarios from the field, or adapt the practice to a specific organization. You can integrate the roles, language, procedures, and referral paths specific to your organization.
Moreover, In-Touch technology is sensitive to context: the same character will behave differently according to age, gender, culture, and organizational environment. A teacher in a secular school in Tel Aviv will receive a different conversation than a counselor in a Druze community, even if the base situation is identical. This is not the same exercise with a translation.
When the user identifies themselves in the scenario, the practice works.
Pilots
The platform is currently being tested with several organizations in the fields of education, welfare, and security. Results from the field will be published soon.
Want to be among the first? We would love to talk.
30 minutes. A scenario from your field. No obligation.